We will generally ship a paid order on the business day following the day it was placed. For example, if you place an order on Friday afternoon and chose Priority Mail, the order will ship on Monday morning. If we are experiencing high volume or disruptions in supply, order handling backlogs and this will delay your shipment. However, in no case has it ever taken longer than 5 business days to ship. Even if you selected "Free Shipping" during checkout, your order will usually still not take longer than 5 business days to ship.
Currently, we use the United States Postal Service to ship all orders. If you selected the free shipping option during checkout, the order is shipped using conventional mail by USPS.
Domestic customers also have the option of choosing USPS Priority Mail for shipping. This will ensure a faster delivery.
For international orders, shipments are sent via USPS Global Priority Mail, also known as Priority Mail International. This is an airmail service that provides customers with a reliable and economical means of sending merchandise to over many countries worldwide. This is the only option available for our international customers at this time. We do allow a package to be delivered to an address within the United States on your behalf. You may arrange this by providing the domestic shipping address during the checkout process.
It takes the carrier to deliver your order anywhere from 1 to 9 days from the time it leaves our shop. Generally, the number of days it takes to get to you corresponds to the first number of your zip code. For example, if your zip code begins with a 5, it will usually be no more than five days before you receive your order. Pointseller has no control over this segment of your package's journey to your destination.
To get your shipment sooner, you may want to opt for Priority Mail. Customers who have selected this option are given priority during the order handling process, and these go out the door before other orders for that day. After that it should take about 2-3 business days to arrive.
International orders' delivery estimates vary widely and we cannot provide any estimate as to when it will arrive at its final destination. Please consult the website of the United States Postal Service where you might find more information.
We will accept the following countries during checkout:
When you complete the checkout process, you will receive an email from us confirming the order. When we ship your order, we will send you another email. If tracking information is available, it will be included in that email.
Needlepoint canvases are packaged carefully in tough envelopes for maximum protection while in transit. Most canvases do not fit in conventional shipping envelopes without folding. The canvas material is very sturdy and will not be adversely affected. If you order more canvases and embellishments than can fit in an envelope, it will be packaged in a box. If you selected Priority Mail, it will arrive in standard USPS Priority Mail packaging.
If you did not receive the shipping confirmation email, and it is more than 5 business days since you placed your order, it is possible that your email system is rejecting our messages, or you blocked emails from us when you placed your order (for example, Google Checkout allows you to block all incoming email from us). To verify that your order was indeed shipped to you or for other inquiries, you may Contact Us to find out. For fast results, include the order number in your message, and an email address or phone number where we can contact you.
If we have confirmed that we shipped the order, then your shipping problem lies with the carrier. Please contact them to inquire after your items. The United States Postal Service will often refuse to leave a package at your door without explicit authorization, so inquire whether they are holding it for you.
Orders that could not be delivered are returned to us. If we receive you package back, we will immediately credit your account for a full refund, and send you an email. You can then place another order if you wish.
